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Hey, ladies! Just in time for holiday travel season, we’ve got some good news for all the jetsetters out there: new federal regulations just took effect, making it easier for ticketed passengers to snag refunds when flights are significantly delayed or canceled. And, to sweeten the deal, this covers you regardless of whether your tickets were purchased directly from airlines, travel agents or third-party sites such as Expedia and Travelocity. If you’ve ever experienced the headache of trying to get your money back after a travel disruption, this news should feel like an early holiday gift!
The Department of Transportation (DOT) has implemented fresh rules to streamline the refund process, so you can focus on enjoying the rest of your trip. Here’s what Stacey Ray, group travel expert and CEO of Sisterhood Travels, has to say about the changes—and how they might just take some stress out of your holiday travel plans!
Automatic Refunds for Major Disruptions
If your flight is delayed by three hours or more (domestic) or six hours or more (international), you can now opt out of a rebooked flight and get an automatic refund back to your original payment method within seven business days. That’s a huge improvement over the weeks (or months) some of us have waited in the past! Just a heads up: this covers either a refund or rebooking, so you’ll have to choose one.
Standardized Delay Definitions
Ever notice how each airline had a different take on what “significant delay” means? Not anymore! The DOT now defines “significant” as three-plus hours for domestic flights and six-plus hours for international flights. That’s a big change from the previous mix of standards—some airlines used to consider just 90 minutes a “significant delay”!
Baggage Delay Refunds
Ever paid for checked bags that arrived far later than you did? Under the new rule, if your bag is delayed by more than 12 hours for domestic or 15-30 hours for international, you’re now eligible for a refund of those bag fees. No more hoping the airline will voluntarily refund you!
Refunds for Missed Services
Have you paid for in-flight Wi-Fi that didn’t work or splurged on lounge access that you couldn’t use? Airlines now have to refund you for any ancillary services that didn’t pan out. Another win for anyone who’s been let down by promised amenities!
24/7 Customer Service
Airlines must now provide round-the-clock customer service through live chat or phone support. This means that help is available whenever travel disruptions hit, day or night. Of course, I am reserving judgment on this one since who knows how long you might be on hold waiting for these guaranteed services!
Airlines Going the Extra Mile
While the DOT sets the baseline, some airlines are stepping up even more:
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Despite all the positives, there are still a few gray areas in the new regulations that travelers should keep in mind:
Longer Delay Thresholds for Some Airlines
If you’re used to flying Delta, United, or JetBlue, these new rules could actually mean longer wait times for refunds on delays—three-plus hours now, instead of the shorter windows some airlines offered previously.
Varying Refund Speeds
Although the new rules require refunds to be processed within seven business days, exactly *when* your refund hits your card may still vary by airline.
Downgrade Discrepancies
This one’s for those of you who splurge on extra-legroom or other upgrades: while some airlines might offer refunds for downgrades to regular seats, not all are likely to agree. If you end up being reassigned to a seat that doesn’t match what you paid for, check with your airline about their policy.
Book Early to Lock in Prices
With millions taking to the skies this season, flight prices are climbing fast. Book sooner rather than later for the best deals.
Have a Backup Plan
With high travel volumes, disruptions are still possible, even with these new regulations. Travel insurance and refundable options on accommodations can be lifesavers!
Stay Updated on Airline Policies
Some airlines are rolling out their own perks, so if you have a preferred airline, keep an eye on their updates to maximize any extras they might offer. Remember that airlines have six months to comply with these changes.
These new DOT regulations offer long-awaited protections to make flying a little less stressful and a lot more predictable. So, if you’re planning a trip this holiday season, get out there, travel smart, and don’t be afraid to ask for what you’re owed if things go sideways – you’ve got this!
Who are our Sisters? Well, we’re you! We value old friendships but love making new ones. We’re intellectually curious and love a unique adventure to parts unknown. We may be single, divorced, widowed, or simply have a partner who doesn’t want to travel. Most of all, We’re kind, compassionate women who look forward to cultural immersion, exclusive adventures, lots of laughs, and the magic of Sisterhood.
